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At Zendesk, our goal is to help bring companies and their customers closer together with software that’s easy to use, easy to customize, and easy to scale. It starts with ensuring Zendesk Support runs smoothly while providing you with a service that scales to meet your ever-changing needs.

Bharat Dwarkani shared on Nov 10, 2019
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support.zendesk.com
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Get a behind-the-scenes look from our engineering team about how our cloud architecture is set up, how requests are processed in Jira or Confluence, and how we handle performance and availability.

Bharat Dwarkani shared on Nov 10, 2019
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confluence.atlassian.com
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After using a bunch of methods to scale like R/W split, MySQL partitioning and witnessing them being inadequate for our rapid growth, we came to the conclusion that scaling vertically can only get you so far. The more we thought about it, the more it made sense for us to shard our database.

Bharat Dwarkani shared on Nov 10, 2019
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freshdesk.com
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